If you wish to contact us for further information and services, or if for any reason you would like to submit your comments or a possible complaint with the services the bank provides you, you can address your issues by choosing one of the following ways:

• Contact our call center at 16272 or internationally at (+202) 16272. NBG’s Call Center is available every day from 9:00 AM to 5:00 PM.
• Visit the main NBG branch
• Or please complete this form.

IMPORTANT NOTICES (In case of complaint):

• ­Your complaint will be answered within a period not exceeding (15) business days from the date of receiving it.
• In the event that you do not accept our response, you should notify the bank in writing within (15) days from the date of receiving the response, including the reasons for non-acceptance. Otherwise, this will be considered implicit acceptance from your side.
• If we are notified again in writing that the bank’s response is still not accepted, the bank will re-examine the complaint, and provide a final reply, within (15) working days.
• In case the second response from the bank is not accepted, then you have the right to escalate your complaint to the Central Bank of Egypt.

We will be happy to provide any information you need or answer any queries you may have.


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